Support and common problems
Retry reading or saving without sending your document.
Last updated: 2026-10-09
Contact status
Operator contact details are not configured. Payments stay blocked until support channels and required operator information are published. No response time is promised without an active support service.
A file cannot be opened
- Try one file in the free reader.
- Purchasing does not unlock encryption.
- A detached signature may require the original document.
- Check limits and the error code. Exceeding a budget does not prove corruption.
- If extraction succeeds but preview fails, download the original contents.
A download is missing
Check your download folder and browser settings. Retry the download: browsers cannot confirm actual operating-system saving. See the iPhone guide.
Pro or payment confirmation
Use the same account when you already have valid rights. Do not pay again to recover local files. Returning from checkout does not grant Pro by itself; access awaits verified confirmation and offers rechecking or order history.
Files do not sync across devices. Expired temporary recovery does not remove purchased access; choose the inputs again.
Details for a future support request
When support is active, share browser version, operating system and error code. For payment issues, share only an order reference through an authorized channel. Do not send files, names, text, screenshots, signatures, certificates or tax data. Do not upload a real document to demonstrate a problem.