Refunds and cancellation
Refund-policy status and management of proposed plans.
Last updated: 2026-10-10
Sales are not open yet
New purchases are disabled. This is a draft: operator details, contact channels, request procedures, eligibility and timing must be finalized and verified before sales. No undefined refund guarantee or waiver of applicable rights is asserted.
Plans and renewal
Single Export and Lifetime are one-time payments without renewal. A single export unlocks only the purchased file copy. Yearly Pro renews automatically. Cancelling renewal from your account keeps access until the paid period ends. Cancelling renewal is separate from requesting a refund.
Access after refunds
A confirmed full refund revokes rights from the affected transaction. Partial refunds are recorded and follow the final policy still to be published, without automatically revoking separate purchases. A dispute may freeze the affected access source until the outcome is confirmed.
Documents and payments
Purchasing does not guarantee a file problem is resolved. Try a single file for free. Encrypted, unsupported or detached contents are not unlocked by buying a plan.
Local file recovery failure does not revoke confirmed purchases. Restore Pro by signing in, or guest Single Export with its purchase recovery code, then select the same original input without paying again.
Contact
Request channels are not configured yet. Operator contact details and procedures coordinated with Stripe checkout must be published before sales. Do not send documents for refund requests.